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Terms and Conditions - English

Terms and conditions
Silver Coast Soaps Purchase and Sale Terms and Conditions - Susana da Silva Santos,

with headquarters at Rua da Areia Branca n17, 2040-087 Rio Maior, hereinafter simply called Silver Coast Soaps, and, on the other hand, the customer, qualified when purchasing Silver Coast Soaps products, hereinafter simply called Customer.

Whereas Silver Coast Soaps sells products and services over the Internet through the website https://silvercoastsoaps.com/; Considering the interest of the Client in the purchase of the products offered by Silver Coast Soaps on the website https://silvercoastsoaps.com/; The purpose of this contract is to establish the general conditions of use and purchase of products and services of the client from the website https://silvercoastsoaps.com/.

I. Confidentiality: Silver Coast Soaps is responsible for preserving the confidentiality of all data and information provided by the Customer in the purchase process. The security of the site is audited daily and is guaranteed against the action of hackers, through Secure Sockets Layer (SSL).

II. Customer Service (SAC): The customer has this service to answer their questions, resolve any requests or complaints regarding their order or any content available on the website. The SAC can be activated through the phone, WhatsApp button or website form.

III. Delivery policy: the deadline for delivery of the Products is informed on the page "CTT Delivery", counted in working days. The deliveries of the Products are made from Monday to Friday, from 9 am to 6 pm except holidays.

III.I - If no one opens the door at the time of delivery, the postman will leave information on how to pick it up, so you must have identification documents with you.

III.II - After completing the order, it is not possible to change the payment method and / or delivery address.

III.III - The informed delivery time takes into account stock, region and product preparation time.

III.IV - The value of shipping costs is calculated at the end of the purchase based on the place of delivery, weight and dimensions of the Product.

III.VI - Silver Coast Soaps does not authorize the carrier to: enter the home; deliver by alternative means (example: hoisting product by window); perform installation or maintenance of products; open the product packaging; deliver to an address different from that on the packaging; deliver to minors or without identification document.

IV. Right of regret: the Customer will be entitled to exercise the right to regret the purchase, with the purpose of returning the Product, in which case the following conditions must be observed: the deadline for withdrawing the purchase of the product is up to 15 (fifteen) days from the date of receipt; in case of return, the product must be returned to Silver Coast Soaps in the original packaging using the same shipping method.

IV.I - The Customer must request the return through the Customer Service (SAC) or directly on the Control Panel, under the topic "cancel order". Expenses for collecting or posting the Product will be borne by Silver Coast Soaps.

IV.II - After the product arrives at the Distribution Center, Silver Coast Soaps will verify that the above conditions have been met. If so, it will provide a refund of the total purchase amount.